Support Promise

Our customer support is dedicated to help you operate GroSum’s Performance Management platform efficiently. We offer multichannel support that provide expert-level customer service and advanced Web tools to meet your requirements.

We have a dedicated Support Portal where you can raise your tickets 24 x 7

Link to GroSum Support Portal

The following are the key features of our Customer Support

Services
Free Update Alerts YES
Web-based Support Ticket Tracker YES
Ticket Resolution
Number of Support Tickets Unlimited
Max Web Response Time 4 Hours
Phone Support Call back
Max Phone Response Time 2 Hours