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    Performance Management Buyer’s Guide

    We at GroSum are firm believers that “Process is King“.

    Without a well defined and practically trialled process, a software tool cannot be expected to meet your needs.

    After all, bad processes lead to bad software outcomes and vice versa, good processes lead to good outcomes.

    So, our first step in helping you evaluate your needs is to check your readiness.

    Are you process ready? Must Haves
    Do you currently follow a process for performance appraisals?
    Is there a standarized appraisal form in place?
    Do you evaluate employee performance on goals?
    Do you follow a methodology - SMART Goals, Balanced Scorecard etc?
    Does your appraisal process help in improving employee performance?

    If you have answered “NO” to more than 1 question above, then chances are you still are not ready for a Performance Management solution.You should not go forward on this Buyer’s guide.

    Many a time, we encounter companies wanting to buy a Performance Management solution and then use that to try out various methods and eventually figure out what works best for the company. This is a classic “placing the cart before the bull” syndrome as the core purpose of tools is to enable the process, not to be able to define it.

    On the other hand, if you have answered YES to more than 80% of the questions, then we are happy to take this forward. The next step is to help you with setting expectations from Performance Management solutions and the minimum criteria that should be met.

    What you need from Performance Management solutions?

    Key Features Must Haves
    Collaborative Goal Settings between employee & managers
    Multi-level/Multi-rater Review by employee, manager & moderator
    Configurable Appraisal Forms
    Ongoing Performance updates & feedback
    Rule based Normalization by HR
    Final Review Acceptance/Disagreement by employee
    Review Completion Status Tracking
    Review Stage Unlocking & Sign Off
    Other Hygiene Factors Must Haves
    Audit Trail to capture any changes to goals & appraisal
    Reports on goals, ratings, scores, training needs, promotion recommendations etc
    EMail Notifications and reminders
    Analytics dashboards with timeline tracking
    Flexible configurations to cater to evolving workflows
    Easy Setup & Low User Training needed
    Openness to customizations or feature enhancements

    If any tool meets more than 80% of these needs, then you have got a potential match.

    Without getting swayed by website claims, sales talk or marketing videos, you must evaluate based on a live demonstration or a free trial to see how these features are in play.

    Here is a short guide on Best Practices for Free Trial that you can also refer to, to check you have all your grounds covered.

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